As previously stated, all of our items are hand-lathed bespoke items, therefore, it is not unusual to occasionally see light tool marks and of course natural blemishes from the wood itself. These natural markings are part of what makes each and every one of our pieces unique, as there will never be two pieces exactly alike.
Some of our wood is lathed ‘green’ which means that the tree hasn’t long been cut down and therefore hasn’t fully dried out, this may cause slight warping and is a natural process of the wood drying out over time.
Returns & Exchanges
If you wish to return an item please contact us within 14 days of delivery. Items must be shipped at customer expense back to us within 30 days of delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Return shipping fees will only be refunded if the item is found to be faulty/damaged on inspection. We regret that we are unable to accept exchanges or cancellations.
Please Note: Due to the nature of these items, if they arrive damaged in transit please get in touch with us.
Postage All of our items are posted tracked when possible either with the Royal Mail or a local courier service. All costs cover postage and packaging plus insurance of the item up to its value. We will give you the tracking number so you can keep up to date with your item’s journey.
We are keen to maintain a high level of customer service and of course, we want you to love your handcrafted bespoke pieces as much as we do. In the unlikely event of there being a problem with your order please email us at firstname.lastname@example.org.
Nash Resin Crafts
All jewellery and other items under the Nash Resin Crafts name are made and set by hand therefore you may see small amounts of glue, scratches in metalwork/resin where work has been done. Due to using resin you will see air bubbles in most of our resin work. This will not effect the overall usability of the piece.
Earrings can not be refunded/returned due to hygiene reasons unless an item is faulty, in which case please send a photo to email@example.com so we can deal with the situation in the best way.
Other pieces can be returned in accordance to the above Returns and Exchange policy. Please be aware that due to the nature of resin no two pieces will ever be the same therefore exchanges can not be made for the same item all pieces are one of a kind.
Jewellery pieces and any item under the Nash Resin Crafts name will be posted by Royal Mail 1st class, to keep postage costs down. Items larger than large letter will be sent via courier and tracked.